Lisa Ford
delivers what her audiences
want—practical ideas combined with plenty of opportunities to laugh
and relate to her examples. Her content inspires people to increase
their personal, team and organization's results.
Lisa is the author
of How To Give Exceptional Customer Service, the #1 selling
business videotape series for the last 3 years in the U.S. She has
also authored, Developing A Customer Retention Program,
co-authored Building A Customer Driven Organization: The Manager's
Role video and audio tapes, and Personal Power audio tapes.
She specializes in the field of customer service, customer retention,
managing, hiring and training for service excellence. Other popular
topics offered by Lisa are on leadership, team issues, everyday
excellence and change.
Lisa's experience
includes working with many of the nations' best: SmithKline Beecham,
Equitable, Viacom, CSX and Georgia Power. She presents over 90-100
speeches and seminars yearly across the United States, United Kingdom
and Australia
Over the years,
Lisa has customized numerous videos for clients to use in their
ongoing training efforts. She is highly rated and a favorite speaker
at INC. Magazine's Customer Service Conference, where she speaks
annually.
Lisa is known for
designing content customized to the audience and the issues they face.
Audiences love how the presentation is filled with practical
strategies, common sense, memorable stories and combined with
enthusiasm and humor.
